If a generation fails, your credits are refunded automatically — check your balance. ## Try this first 1. **Retry** the same prompt — most failures are transient capacity issues 2. Try a **different model** — sometimes one provider is down but others are up 3. Check our status page at **/status** for known incidents ## When to contact support Open a ticket if: - The same prompt fails on multiple models in a row - Your credits weren't refunded after a failure - You see the same error message repeatedly Include the prompt, model, and approximate time of the failure — that helps us trace it quickly.