We offer refunds on a case-by-case basis for genuine problems: - Billed incorrectly (e.g. duplicate charges) - Subscription was auto-renewed despite cancellation - Service outage affecting a significant portion of your billing period Credits spent on successful generations are non-refundable, but failed generations are refunded automatically. To request a refund, open a ticket from the Help widget or email support and include your account email and the approximate charge date.